Our ITIL v3 Foundations
Training Package includes expert
instructor-led training modules with
customized presentations and
learning supplements for an
all-inclusive training program that
provides the benefits of classroom
training at your own pace.
The ITIL (the IT Infrastructure
Library) v3 Foundations
certification training course
uccessfully prepares students for
the ITIL v3 Foundations exams by
teaching the core fundamentals of
ITIL practices: service management
as a practice, the service
lifecycle, key principles and
models, selected roles, processes
and functions, technology and
architecture and the ITIL
Qualification scheme.
The ITIL Certification is
administered by the IT
Infrastructure Library. It is the
most widely accepted approach to IT
service management in the world.
ITIL provides a cohesive set of best
practices in information technology,
drawn from the public and private
sectors internationally. It is
supported by a comprehensive
qualifications scheme, accredited
training organizations, and
implementation and assessment tools.
Candidates for this course are
typically IT professionals, business
managers, project managers and
business owners.
The ITL v3 Foundations
certification training course maps
directly to the exam objectives and
offers numerous features such as
exam tips, case studies, and
practice exams.
Training
Course Course Curriculum
Introduction to ITIL
Version 2
Compare V2 to V3
The Service Lifecycle
Module 1 - Service Management:
Business Requirements
Foundations and Cycles
PDCA Plan-Do-Check-Act and The
Basics
The Process Model
RACI - Responsible Accountable
Consulted Informed
Module 2 - ITIL Service Lifecycle
Model
Module 3 - Service Strategy: Service
Portfolio
Value Creation
Resources and Capabilities, Business
Case and Service Model
Risk and Strategic Servicing
Process Activities, Demand
Management and Financial Management
Module 4 - Service Design Processes
Service Catalog and Service Level
Management
Availability Management
IT Service Continuity and
Information Security Management
Module 5 - Service Transition:
Change Management
Asset and Configuration Management
Release and Deployment Management
Module 6 - Service Operation:
Functions
Processses
Note: The PowerLearning™ courses are
presented by Industry Specialists
and use a powerful combination of
audio, full-motion video, text and
colourful graphics, providing the
necessary training for people to
grasp and to give them a road map to
practice on their own. Not all
modules/courses have interactive
software simulations. To pass the
exams we recommend students need to
practice using the actual software
itself. For persons without access
to the software, we often find that
the software vendors provide trail
versions of software – we recommend
you visit their website for details.
This also further enhances a
person’s preparation for taking a
related exam. The training programs
are subject to copyright and
software licence terms. The
developers reserves the right to
alter materials listed in published
outlines in order to address current
certification requirements. See FAQ
for more information.
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