Microsoft Certified Desktop Support Technicians (MCDSTs) - Exams 70-271 & 70-272 have the technical and customer service skills to troubleshoot hardware and software operation issues in Microsoft Windows® environments.

Microsoft’s new MCDST certification is soon to become the standard for all help desk technicians. If people in your organization are experiencing trouble with their Windows-based computer systems or if they are having difficulty with Windows applications, they are going to want help from someone who has proved they have the skills to successfully support end users and to successfully troubleshoot desktop environments running on Microsoft Windows operating systems with the MCDST certification.

Our PowerLearning™ interactive self-paced course fully prepares you for the MCDST Certification exams.

Our course provides cutting-edge self-paced training technology that is affordable, stable and that produces effective training. Combining the convenience and affordability of computer-based training with the personal attention and effectiveness of instructor-led training for a complete study solution.

The training on the CD is produced in a classroom environment with a professional instructor showing you and telling you exactly how to setup each configuration in detail. Students will learn from real-world scenarios taught by our expert instructors. The instructors featured in our PowerLearning™ training systems are not only certified in their area of expertise, but also have years of real world experience and are subject matter experts in their fields.

Features

• Digital audio/video presentations

• Instructor based e-learning

• Self-paced hands-on exercises

• Exam simulations

• 12 month FREE updates*

A truly affordable alternative to products and courses costing hundreds, even thousands, of dollars.

Prerequisites:
Network + or have a minimum of one year's experience implementing and administering any desktop operating system in a network environment.

Audience:
Candidates for this course operate in medium to very large computing environments.

Deployment Options:
Up to 4 Interactive CD-ROM's
Compatibility with: NT | 95 | 98 | 2000| ME| XP

Also available
- E-learning
- Server Solution

Learning / Exam module:
MCDST Certification - Microsoft Certified Desktop Support Technician - Exam 70-271 & 70-272

Course Duration: Approximately 35 hours

About Our Experts:
The developers is a Microsoft Certified Partner and the instructor Bill Ferguson, MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+ has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill keeps his skills sharp by being a technical reviewer for books and sample tests.

Learning Segments:
Module 1 - Overview
What does a MCDST do?
Questions and Goals
Review Questions - Module 1
Module 2 - Overview
Desktop Management
Printers & Network Connectivity
Troubleshooting Applications
Review Questions - Module 2
Module 3 - Operating Systems
Operating System Features
Identifying the Operating System
Workgroups vs. the Active Directory
Troubleshooting and Troubleshooting Tools
Computer Management Console
Safe Mode Tools
The Recovery Console
Remote Desktop
Remote Assistance Tool
Exercise - Creating a New User Account
Review Questions - Module 3
Module 4 - Installing XP
Hardware Requirements
BIOS and Upgrade Advisor
Device Drivers
Hard Disks
Creating Partitions
The Installation Process
> Windows Update
Multiboot Installation Considerations
Resolving Setup Issues
Transferring User Information
Unattended Installations
The Boot Process
Automated System Recovery
Exercise - Automated System Recovery Wizard
Review Questions - Module 4
Module 5 - Desktop Management
Types of Accounts
User Profile
> Resetting Passwords
Fast User Switching
User Configuration
> Start Menu, Taskbar, Desktop
> Folder Views
> Accessibility Options
Multilingual Configuration
Security and Local Policy Settings
Protecting an Internet Computer
Configuring Auditing on a Computer
Troubleshooting System Performance
Exercise - Resetting a User Account Password
Review Questions - Module 5
Module 6 - File and Folder Access
Changing File Associations
File and Folder Attributes
File Compression
Encrypting File System
NTFS Permissions
Shared Folder Permissions
Mapping a Network Drive & Shadow Copy
Offline Files and Folders
File Caching or Pinning
Folder Redirection
Exercise - 6
Review Questions - Module 6
Module 7 - Hardware Issues
Managing Drivers
Storage Devices
Display Devices
Direct X
I/O Devices
ACPI
Exercise - DirectX Dianostic Tool
Review Questions - Module 7
Module 8 - Printers
Installing Printers
Updating & Troubleshooting Printers
Printer Permissions
Redirecting Print Jobs
Resetting the Print Spooler
Auditing Printers
Exercise - Restarting the Print Spooler
Review Questions - Module 8
Module 9 - The OSI Model
IP Addressing
Name Resolution
Remote Connection Issues
Exercise - Name Resolution Tools
Review Questions - Module 9
Module 10 - Troubleshooting Applications
DOS Based and WIN16 Based Applications
Troubleshooting WIN32 Based Applications
Troubleshooting Application Compatibility
Troubleshooting Security Issues
Exercise - Enabling Application Compatibility Mode
Review Questions - Module 10
Module 11 - Internet Explorer
General Tab
Security Tab
Privacy Tab
Content Tab
Connections Tab
Programs Tab
Advanced Tab
Customizing
Review Questions - Module 11
Module 12 - Outlook Express
Creating Accounts
E-mail Configuration
Troubleshooting E-mail
Managing Data
Newsgroups
Exercise - Creating Identities
Review Questions - Module 12
Module 13 - Microsoft Office
Editions and Availability
Types of Installation
Installation and Activation
Applying Office Updates
Add and Remove Office Components
Repair and Recover Office Applications
Adjusting Macro Security
Troubleshooting
Exercise - Microsoft Office Components
Review Questions - Module 13
Module 14 - Microsoft Outlook
Creating a Profile
Managing Outlook Data
Troubleshooting
Tips for Taking the Test

Related Products:
MCDST Practice Exam Simulator

* Conditions apply see FAQ. The course materials is subject to changes as the certification exams are changed.