CompTIA's PDI+ (Printing and
Document Imaging) Certification
is a vendor-neutral
certification that validates the
knowledge of technicians for
computer peripherals.
The
Powerlearning CompTIA PDI+
certification training course
confirms a technician's ability
to install, connect, maintain,
repair and support a variety of
devices in printing and document
imaging technologies, including
printers, copiers, scanners and
fax machines.
The CompTIA PDI+ Certification
Training Course is delivered by
one of the industries top
instructors in document imaging
diagnostics, repair, assembly
and maintenance. Students will
learn the skills necessary to
excel in document imaging
industry.
The CompTIA PDI+ course
follows the CompTIA Objectives
and Domains, ensuring you
receive the training and
knowledge needed to succeed.
CompTIA PDI+ Certification. The
Training Courseware has earned
the CompTIA Authorized Quality
Curriculum (CAQC) designation.
Learning segments
CompTIA PDI+
Print Engine Process and
Components
Define, describe and demonstrate
an understanding of the
following commonly used printing
processes:
Identify and describe basic
steps of laser / LED printing
Identify and describe basic
steps of Ink dispersion printing
Identify and describe print
process components and their
functions
Laser or LED image formation
components
Device fuser components
Ink dispersion image formation
components
Media transport/feed components
Describe the purpose of firmware
Identify and describe print data
flow and job processing
Demonstrate awareness of the
interaction between software
application, driver, printer
control languages, raster image
processing, printing and image
creation
Identify the impact of memory on
the printer
Identify media types and explain
their impact on print process,
quality and device performance
Use appropriate media types
based on device specifications
Identify and recognize paper
weights, sizes and standards
Identify and recognize paper
textures, brightness, grain,
coatings
Identify and recognize other
media types
Describe adverse affects of
improper media storage on device
performance
Scan Process and Components
Identify and describe common
hardware scanner components
Lamps, mirrors, CCD, CIS, CMOS,
lens, glass, analog to digital
converter,
color filters
Differentiate between ADF
(Automatic Document Feeder) and
flatbed
component
Describe and summarize image
capture in relation to scanning
technologies
Identify and describe common
scanner technologies such as
TWAIN and network scanning
methods
Identify the effects of using
different image formats
Define the image capture process
Recognize the reasons for and
potential impact of security and
anti-counterfeiting features
General Troubleshooting
Describe and apply general
troubleshooting methodology
Observation – gather information
and validate the symptoms
Establish theory of probable
cause based on information
gathered
Test or Analyze – try to
recreate the problem and
validate theory
Once theory is validated,
determine next steps to resolve
the problem
Implement solution, validate
solution and document actions
and results
Identify and isolate printing
hardware issues using available
tools
Image quality issues
Causes of image quality issues
Transport/feed issues
Causes of common media
transport/feed issues
Service error messages
Common user informational
messages
Testing tools
Identify and isolate printing
software issues using the
following methods
Verify use of appropriate
drivers by checking driver
type/version
Verify driver port setting
Print driver test page
Proper driver accessory/option
configuration
Application settings vs. driver
settings
Installing and uninstalling
drivers
Confirm driver settings:
“offline vs. online”
Print from multiple applications
and workstations
Print different files from the
same application
Identify and isolate scanning
hardware issues using available
tools
Image quality issues
Common causes of image quality
issues
Service error messages
User informational messages
Testing tools
Identify and isolate scanning
software issues
Verify use of appropriate
drivers by checking driver
type/version
Verify and configure application
settings
Identify and isolate basic
connectivity issues using
available tools
Connectivity issues
Common causes of wired and
wireless connectivity issues
Service or informational
messages
Identify and isolate faxing
issues
Common fax issues
Common causes of faxing issues
Identify similarities between
faxes and scanners as it relates
to image quality issues when
transmitting faxes or copying
Identify similarities between
faxes and printers as it relates
to image quality issues when
receiving faxes or printing
Basic Electromechanical
Components and Tools
Identify and explain the
function of electromechanical
components
Clutches
Solenoids
Motors
Relays
Sensors
Switches
Identify and explain the
function of mechanical
components
Drive components
Rollers
Cams
Cables
Pulleys/Idler
Springs
Identify and explain the
function of electrical
components
Power supplies
Fuses
Thermistors
Thermal switches/fuses
Lamps
Grounding components
Cables
Connectors
EEPROM and EPROM
Memory
Control PCBs
Demonstrate the proper and safe
use of tools
Multimeter
Polarity tester
AC line monitors
Toner Vacuum and toner rags
Service documentation
Lubricants and cleaning
solutions
Test chart
Chip puller/EEPROM puller
Demonstrate and follow
recommended maintenance
guidelines and practices
Define the reasons and benefits
for adhering to maintenance
guidelines and practices
Examine device log data and
previous service history
Scheduled preventative
maintenance
Unscheduled service calls
Verify device functionality
Connectivity
Identify and describe basic
network and communications
technologies
Protocols
Communication settings
Physical connections
Wireless connectivity
Fax/modem
Describe and demonstrate the use
of the TCP/IP protocol and
related tools
Static addressing
Dynamic addressing
Validate network connectivity
using tools and utilities
Identify the basics of network
scanning technologies
Requirements to utilize Scan to
Email functionality
Requirements to utilize Scan to
Folder functionality
Requirements to utilize Scan to
File functionality
Requirements to utilize Scan to
FTP functionality
Identify the basic purpose and
use of printer drivers
Install, remove and update
drivers
Verify driver versions
Follow manufacturer
documentation when installing
USB devices
Basic features and settings of
printer drivers
Printer control languages
Spooling
Differentiate between shared
printing and direct printing
Demonstrate awareness of the
effect of application settings
on driver settings
Identify common device ports
Types of physical ports
Types of memory card slots
Type of network ports
Assignment of printer driver to
ports
Color Theory
Identify and describe the basics
of color theory
Differentiate between additive
and subtractive color
Describe color gamut and its
relationship to device
limitations
Explain perception of color and
what affects perception
Define and explain basic color
management
Identify how color adjustments
affects the quality of image
output
Describe the need for color
calibration
Professionalism and
Communication
Define and demonstrate effective
communication and relationship
building skills
Use appropriate introduction
Use active listening skills
Probing: Asking open ended and
closed ended questions
Show empathy for the customer
Speak clearly and concisely at
all times
Use appropriate terminology for
the audience
Clarify and confirm the
customer’s expectations and/or
concerns
Provide closure the for the
client at the end of the service
call
Communicate status of repair
and/or open issues – follow up
calls when necessary
Define and demonstrate effective
communication skills with
technical support
Follow appropriate escalation
procedures
Call from onsite and have
appropriate reference materials
available when speaking with
technical support
Describe the problem, service
history and troubleshooting
steps accurately with
appropriate terminology
Clarify and confirm technical
support recommendations
Follow further escalation
procedures if necessary
Display and practice
professional conduct with
internal and external
customers/contacts
Maintain a positive attitude
concerning the manufacturer of
the product
Treat the customer with courtesy
and respect, including the
customer’s property
Act as liaison between internal
and external customers
Take ownership of the issues and
follow through to its conclusion
Safety and Environment
Demonstrate and apply safety
procedures
Use proper ESD (Electrostatic
Discharge) practices and proper
grounding techniques
Demonstrate proper use of
cleaning solutions and sprays
Identify potential safety
hazards
Adhere to and follow MSDS
(Material Safety Data Sheet)
guidelines
Define and demonstrate proper
laser safety practices Follow
manufacturer safety
documentation
Demonstrate an awareness of
environment and environmental
considerations
Proper disposal/recycling of
devices and consumed supplies
according to local regulations
Adhere to and follow MSDS
(Material Safety Data Sheet)
guidelines
Describe the need for ozone
filters and their replacement at
regular intervals
Describe effects of temperature
and humidity on media and
supplies
Follow manufacturer safety
documentation for appropriate
place of unit
