Our Guarantee *

Since 1985 - 100% customer satisfaction and unmatched customer service has always been our commitment. 

We do not just send you the product  and "say good luck". "No, you will get proven and tested solutions and on going support".

We believe our proven training courses, selected from the worlds best educational experts, provide an unequalled training experience with exceptional results. The trainers are all experienced professionals and respected specialists in their particular fields.

With our PowerLearning™ System you are assured of getting the knowledge you need to get the certifications you want. And you'll get 12 months FREE educational support and FREE upgrades as detailed below.

We are so confident that our training is the best we are pleased to offer you a free trial on a no-obligation basis (so you can make sure it is going to work for you) and a Money Back Guarantee. [ Get Details ]

We will gladly replace any physical defective CD with an identical CD or  video, free of charge, if reported and verified within 90 days from the date of purchase. We will not replace any items due to application incompatibility. NO OTHER WARRANTIES APPLY*

Try before you buy

Try our Free 'On-line Demo' and then if you are still not convinced or would like more information simply contact us for a FREE  full 10 day 'No-Obligation' Evaluation Trial. We can generally send you part of the actual course or a similar evaluation/demo version.

If you are then not satisfied that our course material will help you to improve your skills, just return the evaluation material in an undamaged condition within 10 days from the day you receive it to our Sydney Office, no questions asked. The evaluation courses are subject to availability. The evaluation does not apply to goods specially ordered from 3rd parties.

Note: Most software licensed training programs cannot be returned for a refund if opened. We therefore recommend you take up our FREE Trial Offer before you buy - you have nothing to lose and everything to gain!

What if I have a question about the course material?

We want you to be successful in getting the IT certification you need!

If you need any help or have any questions about the training materials within the first 12 months, please, let us know by email and we and/or our publishers will try to help and get back to you as soon as possible.

The publisher of our PowerLearning Systems also offer Technical support  for 12 months. You you can ask questions via email  A response is normally provided within a very short time. This policy does not apply to other courses.

What is your upgrade policy*?

A liberal upgrade policy is available on most products. The upgrade discounts depend on the course, publisher, availability and when you purchased the course.

Our IT PowerLearning™ certification courses come with a 12 month updates. For example when a IT technical certification test changes and when our publisher produces an upgrade for the certification program, they will  offer our  customers free upgrades on the equivalent videos and/or interactive CD-ROM's for up to 1 year on the equivalent updated course. The customer may have to return their old training CD-ROMs and then receive the new ones absolutely free (shipping and handling costs apply). These upgrades do not include the textbooks or test engines, but we do offer these packages at substantially reduced prices.

What if I want to keep my old courses, but still need to get the upgraded version?

We always offer an extremely low upgrade price to customers who do not want to send in their old CDs. This way our customers can keep their information on the old technology as well as stay current with the new.

Where can I take the exams & what are the cost?

A. The exams are administered through Thomson Prometric and Pearsons VUE testing centres.

• Prometric and VUE  have testing locations in just about every capital city and most international locations.
• For Australian residents you can  call  Prometric on 1800 800 430  or VUE on 1800 356 022. 
• The exam fees are extra and are not included in the purchase price of our courses.

To find a location near you and current costs please go to our useful link page [ Tell Me More ]

How long will it take me to complete a self-study course?

A. How long it will take to be ready to pass the exam depends on how much time you are able to study per day and your prior knowledge level.

Most of our IT Certification courses are designed to be the equivalent of attending a 25-60 hour classroom seminar, but we no way of knowing how long it will take each student or how much effort the student will put into a course. The course duration listed in the course outlines are average guides only.

Unless there is an expiry date for the exams the courses can be studied in your own time, anywhere at your own pace.

Who are my instructors?

A: The instructors featured in our PowerLearning™ multi-media CD's are not only certified in their area of expertise, but also have years of real world experience and are subject matter experts in their fields. You will learn how to implement and utilize your knowledge to build the skills you need for your chosen area of study and to pass your exams.

Why MMS Self-Study Courses

A Our self-paced learning products have solved the training needs of thousands of individuals, corporations, government departments and various academic institutions since 1985.

We believe our proven training courses, selected from the worlds best educational experts, provide an unequalled training experience with exceptional results:

1. Our interactive courseware has been customized specifically to optimized your learning through the multimedia CD-ROM and video mediums; using the convenience and affordability of computer-based learning with hands on activity and instructor based instructions for a complete multi-sensory study solution.  

2. Our  self-study solutions are developed by industry experts who are specialists at conveying what you need to know in an easy to follow format. .  The instructors are not only certified in their area of expertise, but also have years of real world experience and are subject matter experts in their fields.

3. The PowerLearning™ training on CD-ROM is produced in a classroom environment with a professional instructor showing you and telling you exactly how to setup each configuration in detail. The Certification curriculum is designed to minimize the amount of time and effort  needed to pass the exams. Students will learn from real-world scenarios taught by our expert instructors

4. PowerLearning™ exam simulators are the closest replication to the real exam and the 'Hands-on' lab exercises allow you to practice what you learned in a fully functional, simulated environment. You'll be prepared for both traditional test items AND hands-on simulations in the IT exams.

An experience that keeps the user interested, motivates successful completion and provides measurable results. And you may refer back to it again and again. In a classroom environment, if you miss what the instructor says, you've missed it.

“People will remember 10% of what they read, 20% of what they hear, 30% of what they see,  but they remember 70% of what they see and hear and do” - Wharton study.

But what really makes our PowerLearning™ learning IT certification training systems foolproof is the access you get to 12 months email support to answer any questions you have while you study. A response is normally provided within a very short time.

Yes! We will even offer a Money Back Guarantee! [Get Details]

Some of the many benefits of self-paced learning systems

Easily Accessible	Modular Design
Save Time and Money	Self-Paced
Online Reference	One Time only Investment
High Quality Proven Structured Training	Supplement classroom training
Can Be Used Again and Again	Learn Anywhere Any Time
Ideal for New Staff	Portable - Ideal for remote locations
Training is Consistent	Non Threatening
Learn Proper Techniques quickly	Just in Time Training on Demand

Click Here for more information on PowerLearning™ Systems

Do I need prior networking experience to prepare for the MCSE exams?

A. Microsoft is making it tougher to certify by making their exams more performance based. Microsoft is stressing the need for real-world experience. While not a requirement, MCSE requirements state that "The Windows 2000 and 2003 track of the MCSE credential is designed for IT professionals working in the typically complex computing environment of medium to large organizations. 

An MCSE candidate should have at least one year of experience implementing and administering a network operating system or at least have at least completed the CompTIA Network+ course.

In addition, an MCSE candidate should have at least one year of experience in the following areas:

• Implementing and administering a desktop operating system.
• Implementing and administering a network operating system.
• Designing a network infrastructure.

What they are saying is that realistically you could not be a real MCSE unless you have served an apprenticeship (and rightly so). There is no shortcut and employers know this and are now not prepared to take the risk when there are experienced MCSE's to choose from. Not what people want to hear but true!

For the people without the above experience we recommend that they consider doing a prerequisite course such as Network+ and/or the MCSA certification course with A+ and Network+ as the electives.

The MCSA credential is designed for IT professionals who implement, manage, and troubleshoot network systems based on the Microsoft Windows 2000 and Windows .NET Server platforms. Implementation responsibilities include managing and supporting the network systems.

Why become certified?

A.  Earning a IT certification acknowledges your expertise in working with computer products and technologies.

Microsoft, CompTIA and Cisco Certification credentials remain one of the most widely recognized technical certifications in the industry. These credentials enhance job opportunities, as more employers require certification as a condition of employment or for advancement opportunities.

1. The IT industry, your employer, clients, and peers will recognize your credential as a symbol of the skills and knowledge you've gained through experience.

2. It will help you Keep your technical skills up-to-date.

3. Certification enhances job opportunities, as many employers require this as a condition of employment or for advancement opportunities.

4. If you are self-employed, being certified will help boost customer confidence and provide you with a larger customer base.  

Salary surveys show that IT certification can bring a salary increase of up to seven percent and that certified IT professionals make higher salaries than their non-certified peers. For more information on all the all the IT Certifications Click Here or on our useful link below

What is MOS (Microsoft Office Specialist) Certification

A. It’s now called MOS (Microsoft Office Specialist), formerly MOUS (Microsoft Office User Specialist) a furry creature. The Microsoft Office Specialist (MOS) certification represents a user's proficiency level in Microsoft Office. To become certified, users must take an exam that can be administered through a local testing centre. For more information on MOS and other certifications, see our useful links. For more information on all the Microsoft Office Certification click on here  To schedule an examination or locate a testing centre near you, visit Click Here

Typical System requirements

A: Pentium III,. CD-ROM, 128+ MB RAM, Sound Card, Available Hard Disk Space 5 MB, Windows 95, 98, ME, NT 4.0, Windows 2000, XP.

For online course you need a multimedia enabled computer and an Internet connection to display movies and run interactive simulations. Furthermore, a broadband connection such as a T1 or cable/dsl home connection is recommended, as the multimedia portions of the site may be prohibitively slow over a dial-up connection.

Why e-books study guides?

A Electronic books often in Acrobat PDF format are becoming increasingly more popular for IT study guides, especially with those who are constantly on the go and need to find a way to travel light. But can you really get used to reading books on a computer screen?

Although I wouldn't want to sit at my desktop or Notebook to read a novel, it works great for computer training, reference and troubleshooting books. Turning pages is as simple as clicking a button.

The search capabilities make it simple to find references based on keywords, to an extent that even the best back-of-book index can't rival. Not only do they make it less of a burden to take your hard cover books with you (and thus, more likely to actually put in the study time), but they also make it easy to annotate the book with your own notes - without damaging it. 

For those of us who have to carry Hardcover reference books with us when we go out on a job, that's a welcome relief.

What are your licensing terms

A Here is an extract of a typical single user PowerLearning™Licence terms (between you, the end user, and the publisher).

Grant of License In consideration of payment of the Licensee fee, which is the price you pay to Micro Management Services for the training software, The publisher, as Licensor, grants to you, the Licensee, a nonexclusive right to use this copy of our training software (“hereinafter the SOFTWARE”) on a single computer. All rights not expressly granted to Licensee are reserved to the publisher.

Software Ownership As the Licensee you own the disks on which the SOFTWARE is recorded. The publisher shall retain full and complete title and complete title to the SOFTWARE recorded on the enclosed disks and all subsequent copies of the SOFTWARE, regardless of the media or form on or in which the original disks or copies may exist. This license is not a sale of the original SOFTWARE.

Copyright Restrictions This software is copyrighted. Unauthorized copying of the SOFTWARE, including those instances where the SOFTWARE has been modified, merged or included with other Software, for any reason, is expressly forbidden.  Licensee may be held liable for copyright infringement which results from such unauthorized copying.

Restrictions on Use Licensee may physically transfer the SOFTWARE from one computer to another, provided that the SOFTWARE is used on only one computer at any one time by the end user. License may not electronically transfer the SOFTWARE to multiple computers over a network system. Licensee may not distribute copies of the SOFTWARE to others. Licensee may not modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the SOFTWARE. 

Multiple licenses or site licenses may be purchased by contacting MMS.

Note: Other software publishers may have different licence terms and the above are subject to change without notice. 

How to create the most effective training experience for your staff?

Psychiatrists have been telling us for years that a patient has to want help before help can be provided.

The same axiom holds true in the training world.

You must provide your trainees with the right training framework

And what is the right training framework?

1     You must know what the problem is, and what the solution will be.

This one sounds too simple to be true. But you'd be amazed to see how often this factor is overlooked. If you don't know what's wrong, you won't know how to solve it.

2     They must want to be trained.

If it's going to help them increase their skills convince them of how wonderful this will be.

Promote the course. If it's going to increase their capacity to earn more tell them. Point out how the training is relevant to current and/or future job needs, and that learning these new skills make employees more valuable to the company.

Remember negative expectations from trainees will pollute even the most well designed training.

3     Create the right training environment

Obtain a commitment from the trainee and a deadline for completing it

Schedule a time for doing the training. Having a separate area helps to point out to the trainees that management considers the training to be an important part of their work. Being away from the interruptions of their regular job helps the trainees to focus on training. If a separate area is not feasible the trainee should be allocated time concentrate on training at their regular work area and be relieved of normal work during this period.

Involve management and if possible encourage the trainee to work with a mentor.

Be flexible. It may be more effective to spread the training over several sessions or an hour or two per day. Give trainee time to practice after each training session

4.     Finally, measure and monitor your trainee.

You want to measure before and after the training to gauge effectiveness.

You may have successfully taken care of #1, #2, and #3 above, but what happens a week, a month, or a year after the training ends? Who will ensure that its legacy lives beyond the actual training experience?

You must elect someone capable of this ownership task, and empower her/him to do what is necessary to ensure that post-training gains are achieved over the long-term.

Implementing the four steps noted above will firmly put you on the right track, and head you in the right long-term direction.

Payment options & terms

A We accept PayPal - Master/Visa, Bankcard,  American Express credit cards, money orders, direct deposits, cash and Cheques.

Company Purchase Orders are also welcome, subject to credit approval. As a general rule we can provide Net 14 day credit terms to corporate clients with 50 or more employees, State, Federal Government, Educational facilities and Universities. All other orders are subject to payment prior to delivery.

You can submit your order by completing our online order form or print this form and submit it by fax to 612 9972 7277. For security you can submit your credit card details by Fax or Phone +61 2 99727900 . We will contact you within 24 hours to confirm the order and shipping.

Please mail your cheques to Micro Management Services Pty Ltd, PO Box 392 Frenchs Forest NSW 1640 Australia. ABN 56 082 530 226

Your privacy is important to us.

Your email address will not be sold or traded, and will be used only to send you requested information.  You can opt out at any time by simply advising us to remove you from our mailing list. For more information click on the Privacy link.

Terms*: 

30-day performance warranty on CDs

All CDs are covered by warranty for a period of 90 days against physical defects. If the CD is defective and does not function properly as a result, it will be replaced free of charge if reported and verified within 90 days from the date of purchase. We will not replace any items due to application incompatibility. NO OTHER WARRANTIES APPLY.

* What Our Lawyers Make Us Say. Whilst we have endeavoured to provide accurate information within this site we are unable warrant the completeness of the information or any form of assurance or viability. The course materials are dynamic and are subject to changes without notice.

The training programs listed on this site are all subject to copyright and software licence terms. In consideration of  the Licensee paying the Licence fee to Micro Management Services Pty Ltd  (MMS) the 'Licensor', grants the Licensee a nonexclusive right to use the training software as per the Licence terms accompanying the programs . Return Products must be in good and working condition and returned to our Sydney Office. MMS reserves the right to refuse damaged, unauthorized returns or incomplete returns.

Our guarantee and support plans only applies to products purchased directly from Micro Management Services. Upgrades must be ordered from MMS within 12 months of the original purchase date. Shipping & Handling costs apply. We cannot guarantee that we can answer all support questions satisfactorily.

Subject to such rights and remedies the licensee may have under the Trade Practice Act and similar State or Territory Acts, MMS makes no express or implied warranty with regard to the suitability or performance of any product supplied. Under no circumstance shall MMS nor its agents be responsible for consequential damages or damages that may have been caused by any program error, omissions, or misuse, beyond a refund of the purchase price.