Our three-CD Office
Administration computer based training suite explains office
administration skills using sound
instructional design principles. The
three courses deal with general office
administration, communication, and
bookkeeping. You can buy them
individually or as a suite. The courses
take staff to a level where they can
contribute to your organization's
administration - whatever its specialty.
The traditional skills needed by
secretaries, clerks, and other support
staff need to be supplemented with a
broader range of competencies, such as
communication, computing, and
bookkeeping. Our Office Administration
Suite provides the training that helps
you develop these skills.
Bookkeeping Skills
Covers the competencies staff need to
maintain the financial records of small
to medium-sized enterprises. In
approximately 5 hours of audio-enabled
or text-based tuition, it includes the
following: basic bookkeeping concepts
and terms; journals, ledgers, and
balance sheets; cash systems and payroll
management; purchases, sales,
four-column general journals, and
financial statements.
Content: Basic bookkeeping Introduction
to bookkeeping; Balance sheets, ledgers
and journals; Exercise: Using journals
and ledgers; Trial balances and
financial statements; Closing ledgers;
Accounting software
Cash systems and payrolls Cash control;
Petty cash; Payrolls
Bookkeeping for merchandisers Purchases;
Sales; Exercise: Receiving cash;
Four-column general journals; Financial
statements
General Administration Skills
General Administration Skills covers a
broad range of fundamental business and
office issues. covers a broad range of
fundamental business and office issues.
In approximately 8 hours of
audio-enabled or text-based tuition, it
includes the following: career
management; business ethics and
etiquette; paper and non-paper records
management; office computing essentials
including networking and the Internet;
effective travel and funds management.
Content: A career in office
administration Working as an office
administrator; Managing your career
Working in an office Working in an
organization; Business ethics and
etiquette; General office management;
Planning meetings
Records management Business records;
Filing systems; Exercise: Filing
records; Paper-based records; Non-paper
records
Introduction to computers What is a
computer?; Storage, input, and output
devices; Software; Word processors and
spreadsheets; Computer databases;
Networking; The Internet
Organizing travel Making reservations;
International travel; Organizing funds
and documents
Office Communication Skills
Communication Skills covers a broad
range of fundamental aspects of
communication. In approximately 5 hours
of audio-enabled or text-based tuition,
it includes the following: reception and
people skills; telephone techniques;
written communication; planning,
drafting, and editing documents;
essential business writing skills.
Content: Reception skills Communicating
with people; Receiving visitors;
Telephone techniques; Exercise: Handling
incoming calls; Dealing with mail
Written communication Planning and
drafting documents; Editing documents;
Exercise: Editing a document
Business writing skills Composing
business letters; Composing business
documents
